FAQ
Shipping & Delivery
Where is my order shipped from?
Because Daysha-Rea’s art is printed-to-order, your items are fulfilled and shipped from facilities in Montreal, Quebec and Mississauga, Ontario. Shipping within Canada helps keep transit times faster, and reduces potential customs delays.
How long will it take to get my order?
Most items take 2–5 business days to create before they ship. Once fulfilled, standard shipping within Canada usually takes 2–6 business days. In total, you can typically expect your art within 1–4 weeks depending on the POD company it is ordered from.
Is there tracking for my package?
Tracking is available for most orders. However, please note that some flat-rate economy shipments within Canada may not include full door-to-door tracking [source: artofwhere.com].
Can I change or cancel my order?
Because the printing process begins almost immediately, any changes or cancellations must be requested within 6 hours of placing your order, or as outlined in the print by demand site.
Returns & Exchanges
What is your return policy?
Every item is custom-made specifically for you. For this reason, we do not accept returns or exchanges for "buyer’s remorse," such as changing your mind or ordering the wrong size or color [source: printful.com]. We highly recommend checking the measurement charts provided for each product before purchasing.
What if my item is damaged or defective?
If you receive a misprinted, damaged, or defective item, we will happily send a replacement at no cost to you! Please contact us at Contact Us within 14 days of receiving your package. You will need to
provide clear photos of the defect to help us process the reshipment.
What if my package is lost?
If your package doesn't arrive by the estimated date, please let us know within 30 days of the expected delivery so we can investigate with the carrier and arrange a replacement if necessary.
What happens if I provide the wrong address?
If a package is returned to our facility because of an incomplete or incorrect address, you will be responsible for the reshipment costs to have it sent to the correct address. Please double-check your details at checkout!